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Shipping Policy

***DUE TO COVID-19, SHIPMENTS CAN BE DELAYED UP TO 2 WEEKS DEPENDING ON CUSTOMS CONDITIONS IN YOUR COUNTRY***

Luxe On The Go partners with craft manufacturers and artisans worldwide to curate quality products from all over the world. In order to provide you with the best service, this means your order is shipped from international areas such as Thailand, Indonesia, China, Canada, UK, etc.

In order to provide you with the absolute best price and quality, we ship directly from these partners to your doorstep. If a package has not arrived yet, please do not panic. You can be assured that the package is on its way.

All items in our store take an average of 5-7 business days to process. Orders to the United States, Australia, Asia, and Europe may arrive faster - but orders to Mexico and Canada can take slightly longer. Please allow 4-6 weeks to arrive. (Due to COVID-19)

There are certain circumstances that may occur that are not within our control (natural disasters, holidays, weather etc). These situations, though relatively rare, may result in a delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.

 

SHIPPING ADDRESS

Your purchase will be shipped to the shipping address you provide upon checkout. If you make a mistake, please contact us within 24 hours of your purchase to correct it- otherwise it will be shipped to the address given. 

BUYING GUARANTEES

Get a full 100% refund or a replacement on the same item, or item of the same value, if item is not delivered, subjected to a case by case basis. 

In the rare circumstances where your tracking number stopped updating due to customs withholding your items, we suggest calling your country's customs department directly and ask that they release your items immediately. If for some reason your order is never released by the customs, we'll send you a replacement!

 

VERIFIED SECURE CHECKOUT

We will always ensure that your information is kept 100% secure and private at all times. We use SSL certificates and other third party secure services to make sure that all sensitive information is withheld!  

For more information regarding our Shipping Policy, please drop us an email  at support@luxeonthego.com

 

 

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